FAQ

FAQ

  • · What is your return policy?

Non-Defective Products: Products may be returned within 30 days from the date of invoice if the packaging is unopened and sealed. Non-defective returns may be subject to a restocking fee as determined by the Vendor.

Defective/DOA Products: Defective/DOA Products may be returned within 30 days from the date of invoice. After 30 days, only the Vendor warranty applies.

 

  • Do you ship internationally?

We currently ship to Canadian addresses only.

 

  • What are your shipping options?

We ship ground on all orders. We can ship express, please request ahead of placing the order.

 

  • What are the shipping costs?

Shipping for most orders is $10-$15 depending on the vendor and delivery address. Remote areas will require an additional freight cost.

 

  • How long until I get my delivery?

Most orders are delivered within a couple of days. If its urgent, please contact us and we can confirm stock and warehouse location.

 

  • Can I change or cancel my order? If your order has shipped?

No, we are not able to cancel the order.

 

  • How can I track my order?

Please login to your account and see the latest tracking information. If you placed your order as a guest account, please email customerservice@ordertek.ca

 

  • Are my payment details/data secure?

We take the protection of your personal information very seriously. You can look at our privacy policy for full information. We do not store credit card details and only require basic personal information necessary to deliver your order.

 

  • Price matching available?

We are currently do not offer an official price matching policy. Please email us and we can offer an aggressive quote.

 

  •  Is ordertek.ca a legitimate business?

Yes, Ordertek.ca has been a Canadian registered business for 3 years and we look forward to being around for many more years to come.

 

  • What happens if there is no stock once my order is placed?

We will have someone call or email you to confirm if you want to wait for the stock or cancel the order.

 

  • Can we pickup from your Scarborough address?

We are strictly an online business and do not inventory most products on the website.

 

 

 

Thank you for your business!